the official independent expert in settling complaints between consumers and businesses providing financial services
complained to your bank, insurance company or finance firm – but still not happy?
look at the answers to the questions consumers ask us the most (FAQs)
information for businesses covered by the ombudsman service
accessibility and different needs
listen to our consumer leaflet [mp3-format audio-clip]
information about our service in different formats and languages
established by Parliament in 2001 ...
... as the official independent expert in settling financial complaints
web focus this week
quick guides for businesses
our series of factsheets giving a quick and informal overview of a range of technical issues - from case fees to calculating redress