The power to settle financial complaints.
The power to settle financial complaints.
The Financial Ombudsman Service tackles over 200,000 disputes a year, making balanced decisions that change lives. Seeing both sides of an argument is what we do. If you have the special kind of perspective we're looking for, we'd like to hear from you.
from £22,000 – London docklands
Our case assessors have to make decisions on disputes every day. Decisions that can change people's lives. They're the first point of contact for our customers, so they are great communicators who ask the right questions. And once they have all the information they need, they use their problem-solving skills to get to the bottom of a case.
If you have a way with people and like getting your head around complex problems, have a look at the job description.
If you’re interested in joining us, please email your CV to our recruitment partners, Randstad, along with:
from £60,000 to £75,000 – London docklands
We're recruiting heads of casework – with the brightness, energy and proven experience in managing complex, high-powered operations.
Take a look at the job description. To apply, send your CV – with a letter telling us why you'd shine in this job – to our recruitment partner, Agile Talent Management.
£40,000 to £58,750 – London docklands
Our team managers radiate energy – and they take pride in ensuring their team of adjudicators shine as well. If your style of leading can light up a team – through coaching, sharing expertise and working together to get a great job done – we want to hear from you!
Take a look at the job description. To apply, send your CV – with a letter telling us how you'd bring light and energy to this job – to our recruitment partner, Randstad Financial & Professional.
£24,500 to £47,000 – London docklands
We're recruiting adjudicators! Take a look at our recruitment ad to see if you have the special kind of perspective we're looking for. And for more details read the job description.
If you’re interested in joining us, please email your CV to our recruitment partners, Randstad, along with:
from £20,000 – London docklands
Sometimes you have to stand back from a problem to see what's straight and what's wonky. That's what the consultants on our consumer helpline do every day – to see what's really going on.
If you're a good listener who handles difficult situations sensitively, this could be the job that's just your line.
Take a look at the job description. To apply, send your CV – with a letter telling us why you'd shine in this job – to our recruitment partner, Randstad Financial & Professional.
At the ombudsman service we employ a wide range of people with all kinds of skills. As well as the jobs we're currently recruiting for, there are other opportunities we can offer.
For example, we recently advertised for ombudsmen. Why not register your details with us by sending us your CV.
We're also interested in hearing from recent graduates.
... as a free, independent service for consumers, we help people from all backgrounds – and all parts of the community – to settle complaints they might have with their bank, insurance company or finance firm.
We want the people we employ – and our work culture – to reflect and value the diversity of our customers. We’re also fully committed to helping all our people fulfil their potential – with first-class training and outstanding opportunities for career development.
By doing the right thing by everyone we deal with, by being committed to fairness, and by respecting difference – we believe we can offer a service we can be proud of.
Natalie Ceeney, chief ombudsman
The technical, academic and professional qualifications of our adjudicators and ombudsmen are as varied as the work we cover – from mortgages to portfolio management.
The backgrounds of our people are similarly varied. We have accountants and lawyers working for us as well as former IFAs, insurance brokers, bankers and trading standards officers. We list the backgrounds of all our ombudsmen on our website.
But what makes a good adjudicator or ombudsman is more than just letters after their name. It's the ability to stand back to get a clear picture of what's really going on – to weigh up the arguments and arrive at decisions fairly and impartially.
This is also true for judges and magistrates – who similarly don’t need to list their qualifications to demonstrate their ability to do the job.
So there's no "standard" adjudicator or ombudsman qualification. When recruiting, we're looking for open-minded, cool-headed people – with experience that proves they've got solid judgement and the perspective to see all sides of the story.
Knowledge is at the heart of what we do at the Financial Ombudsman Service. This is why we are committed to the professional development of our employees. As well as providing a wide range of on-the-job training and support, we offer employees the chance to take in-house and external training courses, and to study for relevant qualifications.
We are also currently "piloting" an external accredited training programme for our adjudicators, set at Masters degree level – in partnership with Queen Margaret University, Edinburgh.
As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:
You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.