our executive team
Our executive team is responsible for the leadership and management of the Financial Ombudsman Service – and is directly accountable to our board of non-executive directors.
Natalie Ceeney CBE
chief executive and chief ombudsman
Tony Boorman
deputy chief ombudsman and deputy chief executive
Liz Brackley
director of strategic service development
Julia Cavanagh
director of finance and performance
David Cresswell
director of communications and customer insight
Chris McDermott
operations director
Caroline Wayman
principal ombudsman and legal director
Jacquie Wiggett
director of human resources (HR) and organisational development
