a service for everyone: an intro to the ombudsman
my decision is final ...
But some complaints can be especially tricky to resolve. This is where one of our expert ombudsmen steps in – like Juliana.
Juliana’s job is to review complaints independently – and make an official final decision on them.
Where I believe a customer has lost out, I have the power as an ombudsman to get things put right – and financial businesses have to do what I tell them in these cases.