accessibility
our outreach work in the community
We are very keen to work with groups of consumers who – according to research – are less likely to know about their rights to complain and about the free availability of the Financial Ombudsman Service. We also want to work closely with consumers who may face particular barriers in bringing complaints to us – for example, because of language difficulties or disabilities.
Our outreach work includes initiatives and awareness-raising campaigns to help us engage more closely with:
- Asian consumers
- Black African and Caribbean consumers
- older people
- parents with young families
- people whose first language isn't English
- disabled people
- younger people and students
- younger women
we would like to hear from you, if you work with a group representing consumers who may be especially disadvantaged by not knowing about the ombudsman
For more information about our outreach work with voluntary and consumer groups, please contact our external liaison team.
Each year in our annual review we publish statistics on the type of consumers who use the ombudsman service – including demographic information about our users – together with updates on our accessibility and diversity work.