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how the ombudsman service helped me ...

my story »

can we help?

have you formally complained to the company involved?

No ....

Give the company you’re unhappy with the chance to look into things for you. A lot of complaints are misunderstandings that can be sorted out once you’ve raised them with someone senior.

We’ve got tips on how to complain on our website.

If you don’t know who to contact at the company you're unhappy with – or you’re unsure about anything – contact us.

Yes ... click here to find out more