contact us
consumer helpline
open 8am to 6pm, Monday to Friday
- 0300 123 9 123
This number will be free if you pay a monthly charge for calls to numbers starting 01 or 02. - 0845 080 1800
Calls to this number cost up to 4p a minute for BT customers – and may be free on some BT plans. But you will probably have to pay more if you use another phone company or call from a mobile phone.
we'll be happy to phone you back, if you're worried about the cost of calling us
email address
emails are automatically acknowledged – so check your "junk-mail" folder or "spam" filter if you don't get a reply
- complaint.info@financial-ombudsman.org.uk
We can usually deal with phone queries on the spot – so phoning might be quicker than emailing us.
switchboard and fax
open 9am to 5pm, Monday to Friday
- 020 7964 1000 (switchboard)
- +44 20 7964 1000 (for calls from outside the UK)
- 020 7964 1001 (main fax)
meeting your needs
We can provide information about our service in different formats and languages.
And we can adapt the way we communicate with you – depending on your needs. For example, we can use Braille, large print or audiotape and we can make and receive calls using Text Relay (formerly known as TypeTalk).
Please let us know what your particular needs are, and we will do our best to help.