FAQ topics in this section

information for businesses covered by the ombudsman service

useful links

help for businesses and consumer advice agencies

keeping in touch
FAQs on this topic:

information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

keeping in touch

guides to our process

what guides have you produced to help steer businesses through the ombudsman process?

Our guides for businesses (available to download from this website):

give a brief overview of the complaints procedures that all businesses we cover need to have in place
explain how the ombudsman fits into the complaints procedures and
outline the ombudsman's procedures and general approach.

There is also our series of quick guides for businesses – giving a quick and informal overview of a range of technical issues, from case fees to calculating redress.

And you can watch the video-guide we've made, to see how the ombudsman service works.

If you need any further information please contact our technical advice desk.