The power to settle financial complaints.
The power to settle financial complaints.
how the ombudsman service helped me ...
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
22 December 2008
the ombudsman is working with silversurfersguide.com - as part of its work to raise awareness with older consumers using a range of different communications methods
16 December 2008
the ombudsman is pleased to be working with Network News - the networking forum for BME (Black Minority Ethnic) graduates and young professionals in the UK - as part of its work in raising awareness of the ombudsman service
11 December 2008
includes:
[issue 74 - PDF version opens in new window]
8 December 2008
the ombudsman has teamed up with End of Term – a quarterly magazine aimed at 16-18 year-olds in their final years at school – as part of its work to engage with students and younger consumers
5 December 2008
the last in our 2008 series of regional training-days for front-line consumer advisers takes place in Bournemouth today - as part of our outreach work with "trusted individuals" in the community
4 December 2008
the ombudsman is taking part in Clothes Show Live at the Birmingham NEC this weekend (5 to 10 December) as part of the ongoing campaign to raise awareness of the ombudsman service among younger women
3 December 2008
the ombudsman joins delegates from the statutory, voluntary and commercial sectors at Money Advice Liaison Group in Hull – to discuss problems arising from consumer over-indebtedness
2 December 2008
we provide information (including mp3-format audio-clips) in a wide range of languages – reflecting the diversity of the people who use our service and the growing number of cases we deal with involving overseas customers of UK financial businesses
27 November 2008
our latest regional training-day for front-line consumer advisers takes place in Dumfries today - as part of our outreach work with "trusted individuals" in the community
25 November 2008
David Thomas, principal ombudsman, explains the ombudsman service's position in relation to the FSA's "retail distribution review"
24 November 2008
The ombudsman is pleased to be working again with Jump! - a magazine for parents with young children - to raise awareness of the role of the ombudsman service at what is often a time of financial change
21 November 2008
as part of its work with older consumers, the ombudsman has linked up with Retirement Today - the magazine and website for pre and post retirement
20 November 2008
Jane Hingston, lead ombudsman for banking and credit complaints, speaks at the Consumer Credit Trade Association's annual conference in Solihull - as part of the ombudsman's external-liaison programme which includes support and resources for the consumer-credit sector
17 November 2008
the new post of business-planning and assurance director – currently being advertised – will report directly to the chief ombudsman and have executive responsibility for strategic planning, business development, risk management and quality at the ombudsman service
13 November 2008
our latest regional training-day for front-line consumer advisers takes place in Darlington today - as part of our outreach work with "trusted individuals" in the community
12 November 2008
Caroline Mitchell, lead ombudsman for general investment complaints, speaks at Mortgage Business Expo as part of our work in handling complaints both from and about smaller firms
11 November 2008
in the run-up to travel insurance sold with a holiday ("connected travel insurance") being covered by the ombudsman from January 2009, the ombudsman takes part in the World Travel Market conference
7 November 2008
speech by principal ombudsman, Tony Boorman, at the ABI complaints-management seminar
6 November 2008
in the run-up to the Financial Ombudsman Service covering complaints about money-transfer operators from November 2009 (under the Payment Services Directive) - the ombudsman takes part in the UK Money Transmitters Association conference on international money transfer
5 November 2008
following de-regulation of the freight-forwarding sector, the ombudsman hosts a forum for freight-forwarding and storage companies - about joining the ombudsman's voluntary jurisdiction for insurance-related complaints from retail customers
5 November 2008
Jane Hingston, lead ombudsman for banking and credit complaints, takes part in panel discussion at Citizens Advice money conference: "Neither a borrower nor a lender be: is any form of discrimination in financial services right?"
4 November 2008
the ombudsman is taking part in The Retirement Show 2008 at SECC Glasgow this weekend (7 and 8 November 2008) - as part of the ombudsman's ongoing campaign to raise awareness of the ombudsman service with older consumers
4 November 2008
ombudsman service hosts forum - attended by representatives from 11 smaller-business organisations - as part of its work in handling complaints both from and about small firms
30 October 2008
Walter Merricks, chief ombudsman, speaks at BBA's seminar on the future of retail banking regulation
24 October 2008
includes:
[issue 73 - PDF version opens in new window]
23 October 2008
our latest training day for community workers and front-line consumer advisers takes place in Edinburgh in partnership with Edinburgh Council
21 October 2008
the ombudsman takes part in Adviser 2008 – a major trade-fair for financial advisers
20 October 2008
the ombudsman – in partnership with Asian media-network ZEE – continues its work to increase consumer awareness of the service's impartial role in settling financial disputes
[see our page in the Diwali/Eid issue of ZEE magazine - PDF version opens in new window]
20 October 2008
in the run-up to the Financial Ombudsman Service covering complaints about money-transfer operators from 1 November 2009 – the ombudsman takes part in the Financial Services Authority's seminar on the Payment Services Directive
17 October 2008
Walter Merricks, chief ombudsman, speaks on the fifth anniversary of the South African ombud for financial services providers
14 October 2008
the ombudsman is taking part in this week's Caravan and Motorhome 2008 show at Birmingham's NEC – as part of our work to raise awareness among those who might otherwise have less knowledge or confidence about their consumer rights
9 October 2008
our latest training-day for community workers and front-line consumer advisers takes place in Slough in partnership with Slough Borough Council
7 October 2008
ombudsman, Juliana Campbell, is interviewed in the official guide to black history month 2008 [pdf opens in new window] about the role of the ombudsman service and how consumers should feel confident in making their voice heard
6 October 2008
in the run-up to the Financial Ombudsman Service covering complaints about money-transfer operators from 1 November 2009 - the ombudsman takes part in the Financial Services Authority's seminar on the Payment Services Directive
2 October 2008
the ombudsman is pleased to have formed a media partnership with Choice magazine - a leading lifestyle magazine for the over 50s - as part of its campaign to raise awareness of the ombudsman service with older consumers
1 October 2008
ombudsman, Chris Tilson, talks about the types of insurance claim-related complaints handled by the ombudsman service - at the Cover magazine insurance-practitioner forum
1 October 2008
in the run-up to travel insurance sold with a holiday ("connected travel insurance") being covered by the ombudsman from January 2009, we hold a travel-insurance workshop - for travel firms and holiday providers who will be coming under the ombudsman for the first time in 2009
25 September 2008
24 September 2008
the ombudsman service is taking part in the Citizens Advice annual conference in York (23 to 25 September) - involving more than 1,000 delegates from citizens advice bureaux across England and Wales - to highlight the ombudsman's role and the resources available to support consumer advisers in their work
23 September 2008
22 September 2008
as part of our strategic approach to transparency following Lord Hunt's independent review, a new role of head of practice has been designed - with responsibility for ensuring that decisions from the ombudsman service are well understood and communicated to stakeholders [PDF of job advert opens in new window]
18 September 2008
the ombudsman service is taking part in the freshers' open-day at Greenwich University (on 18 September) as part of its work to engage with students and younger consumers
12 September 2008
the ombudsman service has linked up with Able - the disability lifestyle magazine - to highlight to its readers the role of the ombudsman and the information that the service can provide for consumers with a range of different needs
11 September 2008
includes:
[issue 72 - PDF version opens in new window]
9 September 2008
3 September 2008
see our updated FAQs for smaller businesses for answers to the questions we're asked most often by firms that only rarely have complaints referred to the ombudsman service
28 August 2008
the Financial Services Authority (FSA) issues a consultation paper (CP08/14) on the proposed changes to its rules needed to implement the Payment Services Directive on 1 November 2009 - including extending the remit of the Financial Ombudsman Service to cover complaints about money-transfer operators, e-money issuers and non-bank credit-card issuers
20 August 2008
fy stori - clip fideo ("my story" video-clips in Welsh):
13 August 2008
we join 400 delegates from the statutory, voluntary and commercial sectors at Citizens Advice Scotland's annual conference in Edinburgh – to explore the "consuming issues" agenda, ranging from the credit crunch to community planning
5 August 2008
includes:
[issue 71 - PDF version opens in new window]
1 August 2008
how the ombudsman service helped me ...
25 July 2008
we publish policy statements setting out decisions of principle that our board have made on accessibility and transparency issues
24 July 2008
24 July 2008
we provide information and communicate in a wide range of languages – reflecting the growing number of cases we deal with that involve overseas customers of UK financial businesses
21 July 2008
our latest training-day for community workers and front-line consumer advisers takes place in Norwich in partnership with the Norfolk Consumer Support Network
16 July 2008
the ombudsman launches its campaign to raise awareness of the service among older consumers at The Retirement Show 2008, taking place at London Olympia this weekend (18 and 19 July 2008)
10 July 2008
technical note now available online – on our approach to insurance disputes involving the valuation of cars
8 July 2008
the ombudsman service continues its partnership with Zee, the UK's Asian media-network – with a banner on the launch website of Zee magazine and coverage aimed at consumers with lower levels of awareness of the ombudsman [PDF opens in new window]
1 July 2008
technical note updated – with new assumptions (as from 1 July 2008) - for calculating redress for mis-sold pensions
25 June 2008
24 June 2008
includes:
[issue 70 - PDF version opens in new window]
23 June 2008
more information in video-format available on our website – for people with hearing difficulties – as part of our commitment to making our service accessible for everyone
19 June 2008
joining in the Glasgow Mela – the multicultural family festival at Kelvingrove Park on 22 June – is part of the ombudsman's commitment to raising awareness of consumers' rights among people such as Asian consumers, younger people and women, who use the ombudsman service less
17 June 2008
our latest training-day for front-line consumer advisers – including debt workers and representatives from local charities and community groups – takes place in Leeds Civic Hall in partnership with Leeds City Council
11 June 2008
9 June 2008
the ombudsman service joins over 40 exhibitors on 10 June at the SECC Glasgow for Financial Adviser Expo2008 – a major trade-fair for financial advisers
4 June 2008
our latest training-day for front-line consumer advisers – including trading standards officers, debt advisers and representatives from local charities and community groups – takes place in Manchester Town Hall in partnership with Manchester City Council
2 June 2008
FSA publishes general-levy rates for 2008/09 – totalling £17.2m (£18.3m in 2007/08) – to be paid by FSA-regulated firms covered by the ombudsman
2 June 2008
Jane Hingston, lead ombudsman for banking and credit, gives keynote address on the role of the ombudsman service - at Financial Adviser Expo2008 at London's QEII centre
29 May 2008
the Financial Services Authority (FSA) publishes rules for regulating travel insurance sold alongside a holiday ("connected travel insurance") – which includes access for consumers to the Financial Ombudsman Service
29 May 2008
a report [107-page PDF opens in new window] produced for the board of the Financial Ombudsman Service by David Severn - an independent regulatory consultant and former head of retail policy at the FSA – on how the ombudsman service handled its mortgage endowment workload between 2002 and 2007
28 May 2008
24 May 2008
David Cresswell of the ombudsman service takes part in Money Box discussion: does "too much detail" on a travel-insurance claim indicate possible fraud?
23 May 2008
what's happening on complaints about unauthorised overdraft charges?
22 May 2008
the ombudsman service – in partnership with Asian media-network Zee – continues work to widen awareness in the Asian communities of its impartial role in settling financial disputes
21 May 2008
the ombudsman joins the discussion – at Money Advice Scotland's annual conference – on mental health and its connection to debt and money problems
15 May 2008
the ombudsman service joins over 90 exhibitors this week at Manchester's Central Hall for Mortgage Business Expo, a major trade-fair for brokers and financial advisers, covering residential mortgages, commercial property finance, equity release and secured lending
14 May 2008
13 May 2008
7 May 2008
7 May 2008
the ombudsman service joins over 65 exhibitors on 8 May 2008 at London Olympia for Adviser 2008 – a major trade-fair for financial advisers and financial planners, covering pensions, investment and protection markets
2 May 2008
1 May 2008
BBC Radio Ulster's consumer-show, On Your Behalf, talks to David Cresswell from the ombudsman service about the ombudsman's approach to disputed credit-card transactions and cash-machine withdrawals
29 April 2008
the ombudsman service takes part in the British Insurance Brokers Association (BIBA) annual conference and exhibition at Glasgow SECC from 30 April to 2 May
29 April 2008
see the results of our website survey – and read the feedback about our name
28 April 2008
Tony Boorman, principal ombudsman, interviewed on BBC Watchdog about banking disputes related to foreign travel
24 April 2008
what's happening on complaints about unauthorised overdraft charges?
24 April 2008
22 April 2008
includes:
[issue 69 - PDF version opens in new window]
16 April 2008
14 April 2008
Suzi Perry from Channel 5's The Gadget Show talks to David Cresswell from the ombudsman service about digital downloads and insurance complaints
12 April 2008
Walter Merricks, chief ombudsman, interviewed on Money Box about Lord Hunt's recommendations following his independent review of the ombudsman service
10 April 2008
Should we keep the name ombudsman or change it? We want to hear your views!
9 April 2008
9 April 2008
7 April 2008
audio-information about the ombudsman service in Arabic, Bengali, Chinese, Gujurati, Hindi, Punjabi, Urdu and Vietnamese is now available for download in mp3-format from the ombudsman website. This is part of a wide range of information in different formats and languages including:
4 April 2008
2 April 2008
a new range of business guides is now available – outlining the complaints procedures and the role of the ombudsman - tailored to reflect the needs of different-sized businesses covered by the ombudsman
31 March 2008
following public consultation, FSA publishes simplified complaints-handling rules (the dispute resolution sourcebook – or "DISP" – in FSA's Handbook) – with some minor changes, including extending the ombudsman's "voluntary jurisdiction":
26 March 2008
17 March 2008
includes:
[issue 68 - PDF version opens in new window]
13 March 2008
our latest training-day for front-line consumer advisers – including trading standards officers, debt advisers and citizens advice workers etc – takes place in Stoke on Trent in partnership with Stoke Citizens Advice Bureau
12 March 2008
Tony Boorman, principal ombudsman, speaks at the CML's complaints-handling seminar about the impact of financial hardship and repossession on mortgage-related complaints
6 March 2008
the ombudsman service joins 70 exhibitors - covering investments, pensions, mortgage and protection business - at the SECC Glasgow
28 February 2008
meet the ombudsman this weekend at The Education Show at the NEC Birmingham (28 February - 1 March 2008)
27 February 2008
Tony Boorman, principal ombudsman, interviewed on Martin Lewis' C5 consumer show, It pays to watch - about disputes referred to the ombudsman service about payment protection insurance (PPI)
21 February 2008
Jane Hingston, lead ombudsman for banking and credit, explains the role of the ombudsman service in resolving consumer-credit disputes - at a conference in Leicester organised jointly by the Credit Services Association (CSA) and the Debt Buyers and Sellers Group (DBSG)
15 February 2008
our new handbook for consumer advisers [PDF opens in new window] is now available online - answering the questions that people in the front-line of the consumer-advice sector most frequently ask us
14 February 2008
David Cresswell of the ombudsman service interviewed on BBC News 24 about the rapidly rising number of disputes referred to the ombudsman service about payment protection insurance (PPI)
12 February 2008
our latest training-day for front-line consumer advisers – including trading standards officers, debt advisers and citizens advice workers etc – in Newcastle Upon Tyne in partnership with Newcastle City Council
7 February 2008
includes:
[issue 67 - PDF version opens in new window]
4 February 2008
meet the ombudsman this weekend at the Glow Beauty + Vitality Show at Belfast's King's Hall Complex (9 and 10 February)
28 January 2008
meet the ombudsman this weekend at the Your Money Matters show for consumers (Excel London, 2 to 3 February)
22 January 2008
the ombudsman service joins over 40 exhibitors next week at Belfast's Odyssey Arena for Mortgage Business Expo, the major trade-fair for brokers and financial advisers, covering residential mortgages, commercial property finance, equity release and secured lending
17 January 2008
our latest training-day for front-line consumer advisers – including trading standards officers, debt advisers and citizens advice workers etc – takes place today in Nottingham in partnership with Nottinghamshire County Council16 January 2008
Lord Hunt publishes the feedback he has received from ombudsman customers and stakeholders - as part of his ongoing review of the Financial Ombudsman Service's accessibility and openness
16 January 2008
David Cresswell of the ombudsman service interviewed on BBC2 Working Lunch - about the ombudsman approach in disputes involving direct debits
11 January 2008
[PDF version opens in new window]
7 January 2008
to complement the online information already available on our website in languages ranging from Arabic to Welsh, we have launched a new range of information-cards available in 20 languages - for citizens advice bureaux, trading standards officers and MPs to give consumers with financial complaints
3 January 2008
of the people using the voting buttons on various pages of this website last month, 70% rated as "very useful" the "about us" page, the "how to complain" page and the FAQs on complaining to the ombudsman
