online PPI resource
In this section of our website you'll find a collection of online documents, reference materials and links – giving more background to our work on complaints involving payment protection insurance (PPI).
This section may be of particular interest to businesses and consumer advisers.
our consumer factsheet on ...
payment protection insurance [PDF version opens in new window]
our factsheet for consumers, looking at the issues that most frequently crop up in disputes about payment protection insurance (PPI)
an update on ...
payment protection insurance [PDF version opens in new window]
a factsheet for businesses and consumer advisers, updating on our work on PPI complaints and summarising the work of the FSA and the Competition Commission in this area
case studies and ombudsman decisions
- in issue 71 of ombudsman news (August 2008) we included a selection of recent case studies – indicating the approach we are likely to take, when considering complaints about sale of payment protection insurance (PPI)
- some recent ombudsman decisions on PPI complaints also help show our approach in resolving these types of disputes [ombudsman decisions on Mr and Mrs B's case and Mr A's case open in PDF format]
the "wider implications" referral
formal referral (in July 2008) to the Financial Services Authority (FSA) – under the official "wider implications" procedure – of the ombudsman's concerns about the handling of consumer complaints involving payment protection insurance (PPI)
FSA update on its review of the sale of PPI
latest update (September 2008) from the Financial Services Authority (FSA) on its review of the sale of payment protection insurance (PPI) – setting out its plans to escalate its regulatory intervention due to the poor findings from its recent work
FSA's regulatory intervention
regulatory action taken by the FSA against firms for poor PPI selling practices – including the recent £7 million fine on Alliance & Leicester and the FSA's Final Notice [PDF opens in new window] setting out the regulatory requirements contravened in this case
annual update on complaints about PPI
including statistics – from our 2007/08 annual review – showing the number of complaints we have received year on year, and an overview of the types of issues involved